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Void Tickets Instructions

Welcome to Void Tickets! This guide will help you understand how to use the system correctly and troubleshoot common issues.

Quick Navigation:

Account Linking Requirements

IMPORTANT: You must use the same account on both the website and Discord for Void Tickets to work properly.
JOIN OUR COMMUNITY: Need help with setup? Join our Discord server for quick support, updates, and to connect with other Void Tickets users! Join Discord

Why Account Linking Matters

Void Tickets uses a secure link between your website account and your Discord server. This link:

  • Ensures only authorized users can manage your server's tickets
  • Syncs ticket data between Discord and the web dashboard
  • Enables both Discord commands and web management of ticket panels
  • Protects your ticket system from unauthorized changes

Authentication Flow

1

Create Account on Website

Sign up at voidtickets.com with your email and password

2

Invite Bot to Discord

Add the Void Tickets bot to your Discord server

3

Run /signin Command

Link your Discord server to your website account

4

Manage from Dashboard

Create and manage ticket panels from either Discord or the web

Using the /signin Command

SERVER OWNER ONLY: The /signin command can only be used by the server owner, not administrators or moderators.

How to Use the /signin Command

Discord Command
/signin email:your@email.com password:yourpassword

Email: The same email you used to register on the website

Password: Your website account password

Step-by-Step Guide

  1. Verify You're the Server Owner

    Only the server owner can run the /signin command. Check in Discord under Server Settings → Members to confirm your role.

  2. Ensure Bot Has Required Permissions

    The bot needs Administrator permissions to create ticket channels and categories. Verify this in Server Settings → Integrations.

  3. Run the Command

    Type /signin in any channel and enter your website email and password when prompted.

  4. Confirm Success

    You should see a success message and your server will now appear on the dashboard.

Tips:

  • Use slash command autocomplete by typing / and selecting "signin" from the list
  • Discord hides your password in the command for security
  • For privacy, you can use this command in a private channel

Common Errors & Solutions

"Invalid email or password"

Cause: The credentials you entered don't match your website account.

Solution: Double-check your email and password. Make sure you're using the same account you created on the website.

"You are not authorized to use this command"

Cause: Only the server owner can use the /signin command.

Solution: Ask the server owner to run the command, or transfer ownership if needed.

"Panel is disabled" or "Missing permissions"

Cause: The bot doesn't have the required permissions or your account authentication has expired.

Solution: Check these items:

  • Make sure the bot has Administrator permissions
  • Run /signin again to refresh your authentication
  • Check if you've exceeded the free tier panel limit (3 panels)

"Category not found" or "Channel not found"

Cause: The channel or category ID you specified doesn't exist or has been deleted.

Solution: Create a new category for tickets if needed. To get a category ID:

  1. Enable Developer Mode in Discord (User Settings → Advanced)
  2. Right-click on a category and select "Copy ID"
  3. Use this ID when creating ticket panels

"Free tier panel limit exceeded"

Cause: Non-premium accounts are limited to 3 ticket panels.

Solution: Either:

Ticket Panel Management

Creating Your First Ticket Panel

A ticket panel is a message in Discord that users can interact with to open support tickets. You can create panels in two ways:

Web Dashboard
Discord Commands

Create Panels via Web Dashboard

  1. Go to your server page on the dashboard
  2. Scroll down to the "Create a New Ticket Panel" form
  3. Fill in all required fields:
    • Panel Title: The title displayed on the ticket panel
    • Panel Description: Instructions for users
    • Panel Color: The color theme of the panel
    • Button Text: Text on the ticket creation button
    • Button Color: Color of the ticket button
    • Channel Prefix: Prefix for ticket channels (e.g., "ticket-")
    • Category ID: Discord category where tickets will be created
    • Panel Channel: Where to display the ticket panel
  4. Click "Create Ticket Panel"

The panel will be sent to Discord automatically within a few seconds.

PRO TIP: Create a dedicated category for tickets to keep your server organized. This will be the parent for all ticket channels.

Premium Features

Free Plan

Premium Plan

Ticket Panels
3 Panels
Unlimited
Custom Themes
Basic Colors
Full Customization
Analytics
Not Available
Advanced Analytics
Auto-Responses
Not Available
Available
Support Priority
Standard
Priority

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Join our Discord server for live support, announcements, feature requests, and to connect with other Void Tickets users!

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