Getting Started with Void Tickets
Follow these simple steps to set up your Discord ticket system
Quick Start Guide
Sign in with Discord
Click the "Sign in with Discord" button to authenticate with your Discord account.
Add Bot to Server
Select a server from your dashboard and click "Add Bot" to invite Void Tickets.
Create Ticket Panel
Click "Manage Server" and fill out the form to create your first ticket panel.
Bot Installation
You need Administrator permissions in your Discord server to add the bot.
- Go to Dashboard: After signing in, navigate to your dashboard
- Find Your Server: Look for the server where you want to add tickets
- Click "Add Bot": This opens Discord's authorization page
- Select Server: Choose your server from the dropdown
- Authorize: Review and approve the bot permissions
- Complete Setup: The bot will appear in your server immediately
Creating Ticket Panels
Panel Settings Explained:
Panel Title
The main heading of your ticket panel (e.g., "Support Tickets")
Description
Instructions shown to users (e.g., "Click below for help")
Panel Color
The accent color for your panel embed
Button Text
Text on the ticket creation button
Panel Channel
Where the ticket panel will be posted
Ticket Category
Where new ticket channels are created
Premium Features
Ticket Transcripts
When enabled, closing a ticket automatically generates a formatted HTML transcript containing the entire conversation. This file is sent to your designated transcript channel for permanent record-keeping.
Setup:
- Enable "Ticket Transcripts" when creating a panel
- Select or create a transcript channel
- Transcripts generate automatically when tickets close
Auto-Respond
Configure automatic responses to common questions. The bot monitors ticket messages and responds instantly when keywords are detected.
Setup:
- Enable "Auto-Respond" when creating a panel
- Add keyword triggers (e.g., "hours", "refund")
- Set custom responses for each keyword
Troubleshooting
Bot shows as offline
The bot status updates every 30 seconds. Try refreshing the page or clicking the refresh button in your dashboard.
Can't see my servers
Make sure you have Administrator permissions in the Discord server. Only servers where you're an admin will appear.
Panel won't create
Ensure the bot has permissions in the selected channel. The bot needs "Send Messages" and "Embed Links" permissions.
Tickets won't open
Check that the bot has "Manage Channels" permission and the selected category isn't full (50 channel limit).